Home Elevator Company

Home Elevator FAQ

Sales

Q: Are home elevators extremely expensive? I've seen them priced fairly low on the Internet.

A: As with most things, cost is relative and you get what you pay for. True, you can save a little money up front by purchasing a unit over the Internet, but there are other factors to consider - factors like quality, safety, and reliability of the product. Also, you may have trouble finding a reputable contractor to install your inexpensive elevator, because most industry professionals (including HEC) will not install somebody else's product.

We do not publish pricing on our website because of the many variables that go into an installation such as number of landings, drive type, and finish. We do, however, issue automatic price ranges upon request for some of our popular Symmetry elevator packages. You will find that the cost of a home elevator is reasonable - and the peace of mind when you buy from a reputable contractor who stands behind the product is priceless.

Q: Is there any tax advantage to buying an elevator?

A: There can be, but you will need to consult with an accountant or tax preparer to see what applies to your particular situation. If nothing else, sales tax waivers are available if you have a medical need and a prescription from a licensed physician.

Safety

Q: Are home elevators safe?

A: Elevators are not all created equal. The good ones, such as Symmetry, are very safe - if installed by a reputable contractor and used according the manufacturer's guidelines. Symmetry home elevators have the latest state-of-the-art safety features and backup systems to keep your family secure.

Products

Q: Do all home elevators use the same kind of drive system?

A: There are actually six different drive systems used in home elevators. Winding drum, the most common, is inexpensive, but rough and noisy compared to the higher-end roped hydraulic. Chain drive combines some advantages of each system at a mid-range price. Inline gear drive, optional on all Symmetry elevators, improves on chain drive by placing the motor assembly inside the shaft for a more compact installation. Very high-end elevators may use gearless traction drive or vacuum technology. HEC does not market vacuum type elevators, which are specialized and extremely expensive.

Q: What is a LULA elevator?

A: A Limited Use / Limited Application elevator, or LU/LA, is simply light duty commerical elevator. Usually the LU/LA is quite similar to a home elevator, but with a higher weight capacity and a more "commericial" feel to the doors, gates, and fixtures.

Installation

Q: Is a pit required for the elevator?

A: A pit is required in the majority of elevator installations. Usually this pit is eight inches deep, and can be retrofitted into the existing foundation by cutting the slab and repouring the concrete.

Q: How long does it take to install an elevator?

A: After a home elevator is ordered, delivery may take days to weeks. During this time, the main wiring and hoistway construction should be completed by the appropriate contractors. If these elements are ready to go, actual installation usually takes 5-7 days once the elevator arrives on site.

Services

Q: How often does an elevator require maintenance?

A: Regular maintenance should be conducted every 12 months or so. Some types of elevators also require special cable maintenance or changes about every five years. Home Elevator Company will work with you to determine the right maintenance schedule for your particular installation.